A Better Mindset for Driving Customer Success
Sean Ryan of Alexander Group On Getting Serious About Customer Retention and Expansion
With the current "challenges” around acquiring new customers, it’s not surprising that many sales operations have shifted their focus toward maintaining and maximizing their existing customer relationships. In this climate, existing relationships very often represent the only reliable source of revenue and profit contribution. But making something a priority and being truly effective at it are two very different things! Sean Ryan is a principal with Alexander Group and recently, he’s been helping a number of companies improve and optimize their approach to customer success, retention, and expansion. In this insightful and timely conversation, Sean discusses how leading companies are driving significant improvements by adopting a broader and more holistic approach to customer success.
This interview is just one of hundreds of educational resources you get access to as a SellingBrew Playbook subscriber.
More Subscriber-Only Resources From Our Library
-
Maximizing the Effectiveness of Inside Sales
In recent years, inside sales has been changing dramatically and leading teams are now playing a much more strategic role. In this on-demand webinar, you'll learn new strategies and tactics for boosting inside sales' performance and contribution.
View This Webinar -
How to Make Insight-Based Selling Actually Work
Leveraging customer and industry insights in the selling process is a hot topic these days. In this recorded and transcribed interview, John Thackston reveals what it really takes to turn insight-based selling into an operational capability.
View This Interview -
Managing Successful Sales Ops Projects
Bringing new Sales Ops initiatives to fruition in established companies is rarely a cakewalk. So, how do we manage our projects to maximize our odds of success and minimize the chance of failure?
View This Webinar -
Sales Ops Productivity Boosters
Under the current clouds of economic uncertainty, most teams are being asked to do even more with even less. So how do you make the most of what you've got?
View This Webinar
Why Subscribe?
When you join your peers and become a SellingBrew Playbook subscriber, you get immediate access to this interview as well as all of these other features:
- Training WebinarsDozens of on-demand webinars covering crucial sales ops topics with new webinars every few weeks
- On-Demand LibraryA searchable library of hundreds of concise guides, tutorials, cases, assessments, and research reports
- Expert InterviewsLearn from others in sales who’ve “Been There and Done That” through our Expert Interview Series
- Help DeskAsk our team of analysts for advice, insights, and perspectives on your specific sales ops challenges