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  • How do we get organizational support for tightening up our targeting criteria?
  • My company seems to love platitudes. How do I get others to focus on real messages?
  • What's a good cost-per-lead? Are there any benchmarks?
  • For targeting purposes, what if we can’t find any attributes that are common across our most profitable customers?
  • Why is customer retention so much more important in B2B than in B2C?
  • What’s the difference between “hard” and “soft” value-drivers?
  • What's the difference between defection detection and customer retention?
  • Are marketing automation tools really all that? What can and can't they do, really?
  • Once I understand the untapped potential in each account, what can I do with the information?
  • We track close-rates by sales rep, but they always brush-off the massive variances as being "mix related". Any suggestions?

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