A Better Mindset for Driving Customer Success
Sean Ryan of Alexander Group On Getting Serious About Customer Retention and Expansion
With the current "challenges” around acquiring new customers, it’s not surprising that many sales operations have shifted their focus toward maintaining and maximizing their existing customer relationships. In this climate, existing relationships very often represent the only reliable source of revenue and profit contribution. But making something a priority and being truly effective at it are two very different things! Sean Ryan is a principal with Alexander Group and recently, he’s been helping a number of companies improve and optimize their approach to customer success, retention, and expansion. In this insightful and timely conversation, Sean discusses how leading companies are driving significant improvements by adopting a broader and more holistic approach to customer success.
This interview is just one of hundreds of educational resources you get access to as a SellingBrew Playbook subscriber.
More Subscriber-Only Resources From Our Library
-
Enabling Remote Sales At Scale
Ready or not, the remote/virtual mode of interacting with customers and prospects is here to stay. So, how do you equip your team with the right tools, skills, and practices to be most effective?
View This Webinar -
Exploring the Sales Ops Center of Excellence
This recorded training seminar discusses the two types of Sales Ops Center of Excellence we found in our research. Highlighting the critical differences between each type, we explore the decisions and steps that matter most in developing an effective Sales Ops Center of Excellence.
View This Webinar -
Making Change Happen
How do you get an organization to move away from the status quo and actually embrace doing things differently? With the dynamics involved, effective change management requires a more strategic approach.
View This Webinar -
How Strict Pricing Enforcement Killed a Product
Strict enforcement of pricing policies can seem like a great idea. But this comical case study sheds some light on the perils of enforcing policies that are lacking (and somewhat ridiculous).
View This Case Study
![](https://www.sellingbrew.com/wp-content/uploads/2020/08/Sean-Ryan-Interview-Splash-300x226.jpg)
Why Subscribe?
When you join your peers and become a SellingBrew Playbook subscriber, you get immediate access to this interview as well as all of these other features:
- Training WebinarsDozens of on-demand webinars covering crucial sales ops topics with new webinars every few weeks
- On-Demand LibraryA searchable library of hundreds of concise guides, tutorials, cases, assessments, and research reports
- Expert InterviewsLearn from others in sales who’ve “Been There and Done That” through our Expert Interview Series
- Help DeskAsk our team of analysts for advice, insights, and perspectives on your specific sales ops challenges